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Accepting Facebook Terms of Service Doesn’t Work

by Kim Snider - Get free updates of new posts here

There is a bug in Facebook’s terms of service. It seems to occur most often with Business Manager accounts where it gets confused which Terms of Service you are signing.

The symptoms are: you have clicked both links in the error message, both say you have signed the Terms of Service, but you are still getting the error.

If this happens you will need to add parameters to the end of the URLs to tell Facebook which Terms of Service you are trying to sign.

Business Terms of Service for Custom Audiences

Use the following URL structure:

https://business.facebook.com/ads/manage/customaudiences/tos.php?account_id=XXXXXXXXXXXXXXX&business_id=YYYYYYYYYYYYYYY

Where XXXXXXXXXXXXXXX is your Facebook ad account ID as seen here in Business Manager and YYYYYYYYYYY is the Business ID, which you can get from the URL in Business Manager:

tos_url_parameters

Regular Terms of Service

Use the following URL structure
https://www.facebook.com/customaudiences/app/tos?account_id=XXXXXXXXXXXXXXX

Where XXXXXXXXXXXXXXX is your account ID as seen above.

If you are still have trouble after submitting both of these URLS for the accounts in questions, please contact us. We’d be happy to help.