Terms and Conditions
In using this website, social communities and/or our Sync2CRM app, you are deemed to have read and agreed to the following terms & conditions:
“Party”, “parties” and “us” refers to both the customer and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the customer in the most appropriate manner. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Refund and Cancellation Policy
These are the terms concerning refunds for our customers:
⇒ In the event that you are not happy with a one-time purchase or service from Addanell Inc. d/b/a Sync2CRM, you are protected by a 7 day money back guarantee, unless specifically stated otherwise, in which case those terms apply.
⇒ Refund requests that reach us outside the guarantee period or refund requests for subsequent billings of a subscription (all payments after the first payment) will not be granted. There are no exceptions to this rule.
⇒ Customers can request a refund by contacting our support staff.
⇒ Any subscription services may be be cancelled by the customer at any time. Subscriptions are not refundable.
⇒ Refunds are made via the method used for purchase and will processed within 24 hours by our customer support team.
⇒ Both the customers and ourselves have the right to terminate/cancel for any reason.
Grant of Access
We reserve the right to cancel any service, subscription and access to sites, forums, social media communities, etc, at our sole discretion. We will generally invoke this rule based on unacceptable behavior that might drive away or offend others, irritate us or when your activities jeopardize our ability to provide service to our other customers.
Any information concerning the customer and the respective customer records are regarded as confidential and will therefore not be divulged to any third party, unless we are legally required to do so by the appropriate authorities. Customer data is passed on only to services required to maintain our business, such as payment processors (PayPal, Stripe, others) and customer databases (Infusionsoft). These third party services guarantee the privacy of your data in their own terms. Customers have the right to request sight of and copies of any and all customer records we keep, on the provision that we are given reasonable notice of such a request. We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any mails sent by us will only be in connection with the provision of agreed services and products.
Payments are processed through third-party payment providers like WePay and Stripe, to ensure the best possible customer experience and ensure the customer’s privacy. All our products are delivered, or access granted, on receipt of payment. Access instructions are sent by email, after the payment is received. Additional charges, late fees, chargeback fees and other fees are determined by our payment providers.
Exclusions and Limitations